Backups run automatically on every plan. You do not turn them on and you do not configure them.
What is backed up
- Your website files
- Your databases
- Your mailboxes
That is a complete picture of your account. Restoring a backup restores the site as it was.
How long we keep them
Your backup history is set by your plan:
- Starter: 7 days
- Pro: 14 days
- Premium: 30 days
- Platinum: 30 days
So on Premium you can go back to any day in the last month. On Starter, the last week.
Why the history length matters
The commonest reason to need a backup is not a disaster, it is discovering that something broke a while ago and nobody noticed. A corrupted import, a plugin that quietly stopped a form from sending, content deleted by mistake. If you find out on day 10 and you have 7 days of history, the good copy is gone. If you run a shop or anything you would genuinely miss, the longer history on Premium is worth having.
Where backups are
Open Backups in your panel. They are listed newest first, with the date of each.
Restoring
See Restoring your site.
Keep a copy of your own
We keep backups, and we take that seriously. You should still download a full backup yourself from time to time and keep it somewhere you control. This is not because we expect to fail you. It is because a backup you hold yourself is the one thing no account problem, no billing mistake and no mistaken deletion can take away from you. It takes two minutes. See Downloading a full backup yourself.
Backups and account closure
If your account is suspended or closed, your data, including your backups, is kept for 30 days and then permanently and irreversibly deleted. Download a backup before that window closes. See How long we keep your data.
The assistant in your control panel can see your actual account and answer about your sites, your plan and your usage. For anything else, email [email protected] and a person will answer.