Reading your email: webmail and mail apps

You can read your mail in a browser, or in whatever mail application you already use. Both work, and both see the same mailbox.

Webmail

Open Email in your control panel and click through to webmail, or use the webmail address shown there. Sign in with the full email address ([email protected], not just sarah) and the mailbox password.

Webmail is the quickest option when you are on someone else's computer, or when you just want to check something.

Setting up a mail app

Most modern mail applications, including Outlook and Apple Mail, will configure themselves. Autodiscover is set up for you, so in most cases you can:

1. Add a new account in your mail app.
2. Enter your full email address.
3. Enter your mailbox password.
4. Let the app find the settings itself.

If it asks for settings manually, take them from the Email section of your control panel, which shows the exact incoming and outgoing server details for your account. Always take the values from your own panel rather than from an old guide.

IMAP, not POP

Choose IMAP if you are offered a choice. IMAP keeps your mail on the server, so it is the same on your laptop, your phone and in webmail, and it means your mail is included in the account backup. POP downloads mail to one device and can remove it from the server, which is almost never what you want in a business.

Your username is the full email address

This trips people up constantly. It is [email protected], not sarah.

Passwords

The mailbox password is separate from your control panel password. Changing one does not change the other. If you change a mailbox password, you must update it on every device that uses that mailbox, or those devices will keep trying the old one and can get themselves temporarily blocked.

On your phone

See Setting up email on your phone.