Forwarding and auto-replies

Not every address needs to be a full mailbox. Forwarding and aliases let you have as many addresses as you like while only actually reading a few.

Forwarding

Forwarding sends everything that arrives at one address on to another address.

1. Go to Email in your panel and choose the domain.
2. Choose Forwarding, or open the mailbox and find its forwarding settings.
3. Enter the destination address.
4. Choose whether to keep a copy on the server. Keeping a copy is usually a good idea, because it means the mail is in your backups and you can retrieve it if the forwarding destination loses it.
5. Save.

Aliases

An alias is an address with no mailbox of its own. [email protected] and [email protected] can both simply deliver into [email protected]. This is a good way to look bigger than you are without paying for mailboxes you do not need.

A word of caution on forwarding to Gmail or Outlook

Forwarded mail is sometimes treated with suspicion by the destination provider, because the message arrives from a server that is not the original sender's. If forwarded mail is landing in junk at the destination, the better solution is to add the mailbox directly to your mail app rather than forwarding it.

Auto-replies

An auto-reply, or out-of-office, sends an automatic response to anyone who writes to you.

1. Open the mailbox in Email.
2. Choose Auto-reply.
3. Write the message. Keep it short, say when you are back, and say who to contact instead if it is urgent.
4. Set the start and end dates.
5. Save.

Auto-reply etiquette

• Do not put your mobile number in it. It goes to everyone, including spammers.
• Set an end date so it turns itself off. Nothing looks worse than an out-of-office that is still running in March.
• Only one reply is sent per sender in a period, so you will not annoy a colleague who emails you five times.