Setting up email on your phone

Your mailbox works with the mail app already on your phone. There is nothing to install.

On an iPhone or iPad

1. Open Settings, then Mail, then Accounts.
2. Tap Add Account, then Other, then Add Mail Account.
3. Enter your name, your full email address, your mailbox password, and a description.
4. Tap Next. In most cases the settings are found for you, because autodiscover is set up on your domain.
5. If it asks, choose IMAP and enter the incoming and outgoing server details shown in the Email section of your control panel.
6. Save.

On Android

The steps vary slightly by phone and by mail app, but the shape is the same.

1. Open your mail app and choose to add an account.
2. Choose Other rather than Gmail or Outlook.
3. Enter your full email address and mailbox password.
4. If asked for an account type, choose IMAP.
5. Enter the server details from your control panel if they are not filled in automatically.
6. Save.

The settings to use

Always take them from the Email section of your own control panel. It shows the exact incoming server, outgoing server and ports for your account.

The three mistakes people make

1. Using just the name as the username. It is the full address, [email protected].
2. Choosing POP instead of IMAP. POP can pull your mail off the server so it disappears from your other devices. Use IMAP.
3. Forgetting the outgoing server needs the password too. If mail arrives but will not send, the outgoing server almost certainly has authentication turned off or the password missing.

Mail arrives but will not send

That is nearly always the outgoing server settings. Check the outgoing server requires authentication and has your full address and password.

After a password change

Change the password on every device. A phone that keeps retrying an old password can get itself temporarily locked out.