If you have pointed your domain's nameservers at us, you manage your DNS records from the Domains section of your panel. If your DNS is still at your registrar, you make these changes there instead, and this article still tells you what to enter.
Adding a record
- Open Domains and select the domain.
- Choose Add record.
- Pick the type (A, CNAME, MX, TXT and so on).
- Fill in the name. Use
@for the bare domain, or just the subdomain part, such asshoporwww. - Fill in the value.
- Set the TTL. Leave it on the default unless you know you want it lower.
- Save. Records take effect within minutes, though anything previously cached elsewhere will take its old TTL to expire.
The records you will actually use
A record. @ pointing at your site's IP address. This is your website.
CNAME. www pointing at your domain. This is the www version of your website.
MX records. Where your email goes. If your email is with us, we create these. If your email is with Google Workspace or Microsoft 365, you must add theirs, exactly as they specify, including the priority numbers.
TXT records. Used for:
- SPF, which lists who is allowed to send email as you
- DKIM, which cryptographically signs your outgoing mail
- DMARC, which tells receiving servers what to do with mail that fails those checks
- Verification records, which prove to a third party that you own the domain
If you use our email, we set up SPF, DKIM and DMARC for you.
Things to be careful about
- Only one SPF record per domain. Two SPF records is a misconfiguration and will hurt your deliverability. If you send from more than one service, combine them into a single record.
- Deleting an MX record stops incoming email immediately. Not eventually. Immediately, once caches expire.
- A record and CNAME cannot both exist for the same name. Pick one.
If you are stuck
Ask the AI assistant in your panel. It can see your domain's current records and tell you what is wrong with them. Or email [email protected] with the record you are trying to add and we will check it.
The assistant in your control panel can see your actual account and answer about your sites, your plan and your usage. For anything else, email [email protected] and a person will answer.