Domains and DNS

How DNS works and what you actually need to change

Last updated 14 July 2026

A plain-English explanation of nameservers, A records, CNAMEs, MX and TXT records, and which ones matter for your website and email.

DNS is the internet's address book. When someone types your domain, their browser asks DNS "where does this domain live?" and DNS answers with an address. Getting your site online is really just making sure DNS gives the right answer.

The pieces

Registrar. The company you bought the domain from. They own the record of who the domain belongs to. You renew it with them.

Nameservers. The servers that hold your domain's DNS records and answer questions about them. Your registrar usually provides some by default, but you can point the domain at anyone else's, including ours.

DNS records. The actual entries. The ones that matter to you:

What you actually change to get a site online

Either:

Or:

Time to live, and why changes are not instant

Every record has a time-to-live, which tells the rest of the internet how long it may cache the answer. If your old record had a 24-hour TTL, some people will still get the old answer for up to 24 hours after you change it. This is normal. If you know a change is coming, lower the TTL to five minutes a day beforehand and the switch will be near-instant.

What you never need to touch

You do not need to understand SOA records, NS glue, or anything else. Website plus email is A records, MX records and a few TXT records. That is it.

Still stuck?

The assistant in your control panel can see your actual account and answer about your sites, your plan and your usage. For anything else, email [email protected] and a person will answer.