Using the AI assistant in your control panel

There is an AI assistant built into your control panel, and it is included on every plan. The important difference from a chatbot bolted onto a website is that it can see your actual account.

What it can see

• Your plan and what it includes
• Your sites and their status
• Your resource usage against your limits
• Your domains and whether their DNS is pointing at us correctly
• Your storage
• Your billing state

What it cannot see

• The contents of your mailboxes
• Your passwords
• Anything else private to you

Questions it answers well

Because it is looking at your account rather than a generic article, it can answer questions that no help centre can:

• "Why is my domain not loading?"
• "Am I running out of memory?"
• "Which of my sites is using all my storage?"
• "Should I be on a bigger plan?"
• "Is my email set up correctly?"
• "What do I need to change at my registrar to point this domain at you?"
• "How many days of backups do I have on this plan?"

It will give you the answer for your account, with your real numbers.

Questions to take to a human

• Your site is down. Email [email protected] straight away, at any hour. Do not spend twenty minutes with the assistant while your business is offline.
• Anything about a refund, a billing dispute, or your contract.
• A complicated migration you want a person to plan with you.
• Anything where you want a decision made, rather than a question answered.

It is not a substitute for support

It is there to answer the everyday questions instantly, at three in the morning, without waiting. When you need a person, you have one, at [email protected]. See Getting help and how fast we respond.

If it gets something wrong

Tell us. Email [email protected] with what you asked and what it said. That is how it gets better.