The principle
Do not use our hosting for anything illegal, anything that harms other people, or anything that degrades the platform for the customers sharing it with you.
Everything below is a specific example of that principle. It is not an exhaustive list.
1. Content you may not host
- Anything unlawful in the jurisdictions where it is hosted or accessed.
- Material that sexually exploits or endangers children. We report this to the authorities without notice and without exception.
- Content that infringes someone else's copyright, trademark or other rights.
- Malware, exploit kits, phishing pages, or anything designed to deceive or compromise a visitor.
- Content that incites violence or harasses a person or group.
2. Things you may not do with the platform
- Sending unsolicited bulk email. Spam damages the reputation of every customer who shares our mail infrastructure. We enforce this strictly.
- Cryptocurrency mining, and any other workload whose purpose is to consume as much processing power as it can get.
- Attacking anyone, including port scanning, denial of service, brute forcing, or probing systems you do not own.
- Deliberately evading your plan's resource limits, or running workloads engineered to degrade the machine for other customers.
- Using the service as bulk file storage or a download mirror where the hosting is incidental to the storage.
- Reselling the hosting without agreeing that with us first. Hosting your own clients' sites is fine and expected. Reselling accounts as a hosting business is a different conversation, and we are happy to have it.
3. Resource use
Every account runs inside an enforced slice of the machine, with its own limits on processing power, memory and storage. Those limits are set by your plan and they are real: your site cannot take resources from your neighbours, and theirs cannot take yours.
If you are consistently pressed against your limits, that is not a violation, it simply means you have outgrown your plan. The panel will tell you, and we will help you move up. We do not switch anyone off for being successful.
4. Security is a shared job
We secure the platform. You secure what you put on it. That means keeping your applications, plugins and themes updated, and using passwords that are not guessable.
If your site is compromised and is being used to attack others or send spam, we may have to take it offline to protect everyone else. We will tell you immediately and we will help you clean it up and get back online.
5. What happens if you breach this policy
Our response is proportionate to what has actually happened.
| Situation | What we do |
|---|---|
| Something minor or accidental | We contact you and ask you to fix it. |
| A compromised site actively harming others | We take it offline, tell you at once, and help you recover. |
| Serious or deliberate abuse | We suspend the account immediately. |
| Child sexual abuse material | Immediate termination and a report to the authorities. |
Except in the most serious cases, we will always try to talk to you before we switch anything off.
6. Reporting abuse
If something hosted by us is causing harm, tell us at [email protected]. We read those, and we act on them.